GOIL has taken note of an audio being circulated purporting to cite some of our stations as allegedly involved in "adjusting fuel pumps to the detriment of customers".
We wish to clarify as follows:
- The audio in question dates back to 2019 and is being mischievously re-circulated. Again, the issues being mentioned have already been thoroughly investigated, and actions were taken to resolve the matter. Specifically, misunderstandings regarding pump deliveries were addressed and resolved five years ago.
- Subsequent verifications by the Ghana Standards Authority (GSA) have confirmed the accurate delivery of fuel at our stations.
- The public is therefore advised to ignore the said audio being mischievously re-circulated to ostensibly convey a negative narrative.
- We assure consumers that GOIL will remain committed to monitoring and delivering value for money on all products purchased from our over 400 stations, in line with the company's compliance and quality policy.
- GOIL will continue collaborating with the GSA and other regulatory bodies to ensure full compliance with all requirements.
For information about our quality products and services, complaints and enquiries reach us on 0800 400 003 (toll-free) and +233 050 155 9220 (Whatsapp).
